Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Returns should be sent to the following address and we will refund your product cost when it arrives. Please note, we CANNOT refund shoes that have been marked or damaged.

Aris Allen Returns
7509 Ridge Rd
Frederick, MD 21702

You can always contact us for any return question at support@arisallen.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item and we will make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
Our "exchanges" are processed as a return and then new purchase. If you get a size that doesn't fit or color you don't like, you can purchase the desired one at any point. We recommend that you keep the original pair until you are able to try the new one out - should anything go wrong it is MUCH cheaper to return them both together than one by one.