Shipping

GENERAL INFORMATION
RETAIL SHIPPING INFORMATION

(Wholesale Customers: Please refer to wholesale Terms & Condition)

After you place items in your cart you can easily calculate the shipping cost with our Shipping Calculator.

Orders placed before 10:00 AM Eastern Time on normal business days usually ship the same day.

All orders are sent insured with delivery confirmation.

Please CALL us at 410-990-0005 if you send us an email and don't receive a response from us. Years of experience has taught us that email does not always work (so many emails get blocked because of being tagged as spam and so many others that should be tagged as spam aren't). We would never intentionally ignore any email - especially one about a problem! You will be glad you called us!

PLEASE DOUBLE CHECK YOUR ADDRESS!
We need you to be careful to provide us with a valid address and will be able to accept your package in a timely manner after delivery. It's very rare but if an order gets returned to us because you gave us an undeliverable address or someone at your end sent it back we will unfortunately need to charge you to reship the item. It is recommended that you give us with a business shipping address if possible. We rarely see problems with business addresses. 

About Expedited Shipping:
Please note that this website does not currently offer expedited shipping options. If you need an order expedited please place it on our sister site dancestore.com or call us at 410-990-0005. 

    HOLIDAYS

    We are closed on weekends, Black Friday, and 7 U.S. government holidays:

    • New Year's Day*
    • Presidents' Day (Monday)
    • Memorial Day (Monday)
    • Independence Day*
    • Labor Day (Monday)
    • Thanksgiving Day
    • Black Friday (day after Thanksgiving)
    • Christmas Day*

    * Usually observed Monday if the holiday is on a weekend (but sometimes Friday).

    Days we are open with possible modified shipping schedules due to holidays:

    (Note: 1-Day and 2-Day Expedited Orders placed before 12:00 PM Eastern Time on these days will be shipped the same day. Please call 410-990-0005 if you have questions.)

    • Martin Luther King, Jr. Day
    • Columbus Day
    • Veterans Day
    • Christmas Eve
    • New Year's Eve

    U.S.A. SHIPPING - RETAIL CUSTOMERS

    SPEEDY FLAT RATE SHIPPING (see delivery estimate chart below) -

    We will ship your order via the carrier of our choice with delivery confirmation (usually USPS).

    SPEEDY FLAT RATE (USA) SHIPPING TIME ESTIMATE
    We cannot guarantee an exact date, but based on our experience you can calculate the approximate arrival of your package using the chart below:
    East of the Mississippi
    West of the Mississippi
    Northwest U.S. Alaska and Hawaii
    1-4 business days
    transit time
    4-6 business days
    transit time
    6-9 business days
    transit time
    6-12 business days
    transit time

     Please note that USPS holidays and inclement weather may delay the delivery of your order.

     INTERNATIONAL SHIPPING - RETAIL CUSTOMERS

    • Cost is based on location and weight.
    • Please use a business address whenever possible.
    • We cannot guarantee an exact delivery date, but based on our experience you can calculate the approximate arrival of your package using the chart below. Please note that estimates are in BUSINESS DAYS - and do not include weekends or holidays (this is usually only a problem in late November and December).
    • If you need a Currency Converter click here: XE.com Currency Converter
    • Unfortunately when we ship internationally some things are out of our control. Because of this you are responsible for any customs duties charged by your home country. Any strange or unexpected fees charged by your country when the package arrives will be paid by you (this almost never happens but we feel it's only fair to warn you!).

    INTERNATIONAL SHIPPING TIME ESTIMATE
    We cannot guarantee an exact date, but based on our experience you can calculate the approximate arrival of your package using the chart below:
    Canada
    Europe
    Australia Other
    4-9 business days
    transit time
    5-14 business days
    transit time
    7-18 business days
    transit time
    5-18 business days
    transit time